Your rights and our policies explained
We collect your email, phone number, full name, date of birth and identity document details to verify your age and comply with local law. Payment data (DANA, OVO, GoPay or QRIS account details) is added when you make your first deposit. This information is encrypted and used only for account management, withdrawal verification and fraud prevention.
After verification, withdrawals to DANA, OVO, GoPay and QRIS usually arrive within one business day. Processing times depend on your bank and payment processor; some transfers clear within minutes during business hours. You'll see the withdrawal status in your transaction history and receive an email confirmation.
Yes. Log into your account and go to Account > Download Data, or contact our support team via live chat or email. We'll send you a complete export of your personal information, deposits, withdrawals and game history within 5 business days.
Use the Password Reset link on the login page — you'll receive a reset link via email. If you suspect unauthorized access, contact support immediately via live chat. We'll lock your account, verify your identity and help you regain control. Change your password and enable two-factor authentication in security settings.
No. We do not sell your personal information. We share data only with payment processors, fraud-detection services and where local law requires disclosure. You can request a full list of third parties with access by emailing support — we'll respond within 5 business days.
You can close your account anytime from your settings. Remaining funds are withdrawn to your registered payment method within 5 business days. After closure, we retain your data for 7 years for regulatory and fraud-prevention purposes. You cannot request deletion before that period.
Deposits are encrypted end-to-end and processed through secure payment gateways. We verify each transaction and immediately credit your account balance. If a deposit fails, your money is returned to your original payment method within 24 hours — no manual intervention needed.
